Refund

Last Updated: July 20, 2026

At Barn Goods, we take pride in our small-batch, hand-roasted coffee and artisan items. We want you to be completely satisfied with your purchase. This policy outlines our guidelines for returns, exchanges, and refunds in accordance with the Consumer Protection Act (CPA) of South Africa.

1. Perishable Goods (Coffee, Food Items)

• Due to the consumable and perishable nature of coffee beans, ground coffee, rusks, nuts, and related food products, we cannot accept returns or exchanges on opened or used food items unless the product is defective or damaged upon arrival.
• If you receive a product that is defective, spoiled, or incorrect, please notify us within 7 days of delivery.

2. Non-Perishable Goods (Artisan Gifts, Merchandise)

• Unused and unopened non-perishable merchandise or gifts may be returned within 14 days of delivery for an exchange or store credit, provided the items are in their original packaging and condition.
• Return shipping costs for non-defective change-of-mind returns are the responsibility of the customer.

3. Damaged or Defective Goods

• If your package arrives damaged or you receive the incorrect items, please contact us immediately at info@barngoods.co.za or 083 769 2985 with photos of the damaged items and packaging.
• We will review the case and arrange for a replacement product or a full refund via your original payment method.

4. Refund Process

• Once your return or claim is inspected and approved, refunds will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of business days.